TECH Link

DMP TECHNOLOGY ELIMINATES 98% OF ON-SITE SERVICE

TECH Link, the Electronic Service Call Option developed by DMP Corporation, revolutionized the wastewater treatment system when it was first introduced in 1985.

TECH Link is an electronic communications system which allows DMP experts to monitor any wastewater treatment system via phone lines. TECH Link utilizes the latest Internet and intranet networking protocol, TCP/IP, to link DMP experts with control centers worldwide. Using desktop computers at DMP's Customer Service Center or using laptop computers from any Internet-accessible location, a DMP technician can create a direct link to any TECH Link-equipped Control Center via a telephone line.  Essentially, every TECH Link-equipped DMP Control Center is a secure mini-ISP (Internet Service Provider) serving only DMP technicians and the Control Center's owner and managers.

TECH Link puts DMP in touch instantly with the information displayed by your system's Control Center.  With that information, DMP experts can identify most problems within minutes. DMP technicians can even send instructions to the human operator which will appear in real time on the Control Center screen.

With TECH Link, a team of DMP service technicians, chemists and engineers is on call during all business hours (Eastern Standard Time, USA).

TECH Link enhancements, which include TECH Link Net, and TECH Link View,(click to read about them) extend the benefits of TECH Link to provide a host of management tools for treatment system owner/managers.

THE BASIC COMPONENTS OF TECH Link ARE

VPN, direct on the net access or a simple voice-quality telephone line is needed for the TECH Link package.

TECH Link links the central processor in your system's Control Center to DMP's Customer Support Center personnel, but you control whether or not your system may be monitored by DMP. You need only call DMP and ask that monitoring begin.

The link does not interfere with the operation of your treatment system in any way and is totally transparent to the system operator.

TECH Link is compatible with DMP's E-Controller series Control Centers equipped with General Electric, Texas Instruments, Allen-Bradley and other programmable controllers. Other Control Centers can be converted.

FEWER PERSONNEL PROBLEMS

With DMP's TECH Link service, your system operator always has an expert troubleshooter just a phone call away, so he can operate your system more efficiently and produce more.

Furthermore, TECH Link reduces training time resulting from personnel turnovers. TECH Link allows time for a new operator to learn the system, because he has DMP experts to back him up.

TECH Link will virtually eliminate service problems. If your wastewater treatment system was manufactured by someone other than DMP and you have had trouble getting service, TECH Link is the answer. Whether your service problems result from having a far away or out-of-business supplier, or from having an outdated system, TECH Link gives you a direct line to DMP experts, the leaders in the wastewater treatment industry.

PROGRAMMING WITH TECH Link

With TECH Link, DMP can change, enhance or modify the programming of your wastewater treatment system Control Center via phone lines, without tedious re-keying and with little or no downtime for the system controller. The cost for programming changes is not included in the basic TECH Link cost, but the capability will be there whenever you need it.

Additionally, DMP continuously updates its master programs to provide improved diagnostic logic and advanced circuitry which results in increased efficiency in operations and cost. These updates are also available to TECH Link customers for considerably less than it costs for on-site programming and the associated downtime.